WARRANTY AND REFUNDS POLICY
We take pride in what we do. Customer satisfaction is our biggest and foremost priority. That is why we strive to offer the best service and support for men’s shoes in the country.
T.CLARK SHOES REFUND POLICY
Purchasing online can be a tricky experience. We appreciate that sometimes you can make an incorrect choice simply because you are unable to hold the product in your hands and get the feel for it. This especially applies to the shoes that needs to be tried on for size and to see how they suit your clothing that you will be wearing them with.
That is why everything that you buy from our website or by phone automatically considered as a purchase on your approval. You can return your purchase for a full refund of the cost of the goods or exchange your shoes for a correct size within 14 days of purchase.
In some cases (e.g. when purchasing a birthday gift that is a month or two away) the return period can be extended, but please keep in mind that not all products can qualify to be returned after 14 days, such as shoes that are on a sale promotion or limited edition stock. Please contact us prior making a purchase to discuss your requirements.
When purchasing in store we do not automatically offer refund on change of mind so please choose carefully. We do offer a most professional service to help you to make the right choice. Having said that, there are cases when you still able to buy on approval in the store. Such cases can be: purchasing on behalf for someone else or to match the shoes for a specific outfit that you need to try elsewhere. Please make sure to discuss your requirements with us.
- The product must not be used, have no visible marks and generally be in the exact same state as prior to the sale. This also includes the package items supplied in the box and the packaging itself;
- We do not offer refunds in cases when the item has been modified by the customer’s request (such as internal or external modification) when it is impossible or requires a lot of effort to bring the product back to the original state;
- The refund will be made for the actual amount paid for the product, but not the current retail price of the product;
- The product should be returned within 14 days of receipt at the buyers cost
We do not offer “change of mind” refunds on special orders from the supplier or manufacturer for the shoes that we do not normally stock. When placing such orders you commit to purchase the shoes and we commit to get you the right size. We will do all the necessary measurements and suggest the best size. If we will not succeed the first time, we will order the right size so you will not end up with the shoes that you can’t wear.
Please note that swapping shoes for the correct size will have to comply with our RETURNED GOODS policy above.
T.CLARK SHOES WARRANTY
All products purchased at T.CLARK SHOES regardless of quality, size or value are covered by 12 months return to base warranty.
We guarantee that the products purchased at T.CLARK SHOES straight out of the box will meet the purpose they were made for and requirements set by the manufacturer. Please keep in mind that all shoes are made for different purposes e.g. a fashion dress shoes should not be worn excessively in the same way as the business shoes that are made specifically for that purpose. If you are buying shoes for a specific purpose please discuss it with our staff prior the purchase to clarify whether it has been made to meet the intended purpose.
Faulty goods will be replaced, repaired or refunded at our discretion in compliance with Consumer Guarantee Act.
BARKER SHOES EXTENDED WARRANTY
Barker Shoes are made in Northampton England and represent the family of world’s best shoemakers. English Barker shoes are made from finest full and top grain leathers and offer unprecedented quality.
We have been country’s top stockist of Barker for many years and proud to offer an extended 5 year warranty on all Barker shoes of any style purchased at T.CLARK SHOES.
LIMITS OF LIABILITY
Should your product(s) fail, your sole recourse shall be refund, repair or replacement, as described in the preceding paragraphs. We will not be held liable to you or any other party for any damages that result from the failure of this product. Damages excluded comprise, but are not limited to, the following: any incidental or consequential damage done to other equipment or property, injury done to yourself or other person arising from the use, or inability to use this product.
In no event will T.CLARK SHOES be liable for more that the amount of your purchase price, excluding shipping and handling charges.
T.CLARK SHOES disclaims any other warranties, express or implied.
By purchasing and using the product, the user accepts all terms described herein.